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Payments

Take card payments in person and by payment link

Cervo provides Chip & PIN and contactless card payments on modern card machines (POS), plus secure payment links.

Apply now

Subject to approval.

What you get

Everything a locksmith firm needs to get paid

  • Team & card machines (POS)

    Invite your team and assign a card machine (POS) to each locksmith. As the owner you see every payment, filtered by locksmith, and you can remove a leaver's access in the portal.

  • Payment emails

    The locksmith who took a card machine (POS) payment gets an email, and so do you, so you hear about each job paid straight away.

  • Sales, payouts and refunds

    See your sales, payouts and refunds in your portal, and refund a customer from there when you need to.

  • Owner controls

    Cap refunds and choose which locksmiths can send payment links, so your team can only do what you allow.

  • A fee agreement you sign

    Your prices are set out in a fee agreement you review and sign online before your account opens.

  • Payment links

    Send a secure payment link by email, QR code, or a link you copy into a message. Customers pay by card without a card machine (POS), every link appears in your portal, and Cervo sends automatic reminders for unpaid payment links.

  • Exports for your accounts

    Download your sales from the portal as files ready for Xero, QuickBooks or FreeAgent.

  • Chip & PIN card machines (POS)

    Modern card machines (POS) that take Chip & PIN and contactless payments, built to be carried from job to job.

  • Payments on the move

    Modern card machines (POS) your locksmiths carry from job to job, so customers can pay at the door.

  • A real person to talk to

    Call or email our team and speak to a person, not a chatbot, from your application onwards.

Chargebacks

Chargebacks, handled in your portal

When a customer disputes a payment, you hear about it straight away and have everything you need to answer it in one place.

  • An alert straight away

    We email you as soon as a customer disputes a payment, with a checklist of what to gather for that type of dispute.

  • Answer it in your portal

    Answer it and upload your evidence in your portal, and we submit it to the card issuer for you. You can see where each dispute stands at any time.

  • Know your chargeback rate

    Chargeback reports show your rate by card type, by card scheme, by channel and by locksmith, so you can see whether disputes come from your card machines (POS) or your payment links.

  • Your locksmith is told too

    When a customer disputes a card machine (POS) payment, the locksmith who took it is told, so they can help you gather what you need.

How it works

One point of contact, from application to support

You deal with Cervo from application to support. Card payments are provided by our regulated payment provider, an FCA-authorised payment institution, which processes your payments and pays your money out to your bank account.

Cards accepted in person
Chip & PIN and contactless.
Card machines (POS)
Modern and reliable, built to be carried from job to job.
Applying
Online, in Cervo Apply.
Your money
Held and paid out by our regulated payment provider.

Take card payments with Cervo

Tell us about your business and we'll help you choose the right set-up for your team.

Apply now Talk to us

Subject to approval.