For cardholders
Check a card payment
Don't recognise a payment on your card, or want a refund? Tell us about it. If a business that uses Cervo took it, we'll tell you who it was and pass your message on.
How it works
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Know the business? Contact it first
It can explain the payment and refund you if a refund is due. That is usually the quickest way.
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Not sure who it was? Check it here
If a business that uses Cervo took the payment, we'll show you its contact details and pass your message on.
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You can always contact your card issuer
Your card issuer is the bank that gave you your card. Using this page does not affect your rights.
Check a payment
Email support@cervopay.co.uk with the date and amount of the payment, the last 4 digits of your card and what you would like to happen. We'll check it and reply.
Use the details on your bank statement, for a payment in the last 6 months. We also check the 4 days before and the day after.
Prefer email? Write to support@cervopay.co.uk and we'll check it for you.
We couldn't match that payment
We couldn't match those details to a single Cervo payment, and we've emailed you what happens next. Please check the date, the amount and the last 4 digits below, and try again if something was wrong.
If the details are right, please contact your card issuer (the number is on the back of your card). It can tell you who took the payment and what you can do.
You can also email support@cervopay.co.uk and we'll check it for you.
Thanks, we'll look into this
We'll contact you within 2 working days. We've emailed you a confirmation.
You can also email support@cervopay.co.uk, or contact your card issuer at any time.
We're looking into it
More than one payment matched those details, so we can't show you who took it. Our team will look into it and email you within 2 working days.
You can also email support@cervopay.co.uk, or contact your card issuer at any time.
We found the payment
We've sent the business your name, email address, message and the payment details you entered, so it can contact you. You can also contact it using the details above. We've emailed you a confirmation.
If the business hasn't answered within 2 working days, our support team will follow it up. You can also email support@cervopay.co.uk quoting your reference, or contact your card issuer at any time.